At MarSaleTech, we stand behind the quality of our products and services. This refund policy outlines the terms and conditions for refunds on purchases made through our platform.
Digital Products & Courses
30-Day Money-Back Guarantee
- All digital courses and products come with a 30-day money-back guarantee
- Request must be made within 30 days of purchase
- You must demonstrate that you have engaged with the material
- Refunds will be processed to the original payment method within 5-10 business days
Subscription Services
Subscription Cancellation
- You may cancel your subscription at any time
- Cancellations take effect at the end of the current billing cycle
- No refunds for partial subscription periods
- Access continues until the end of the paid period
Coaching & Consulting Services
Service Satisfaction Guarantee
- If you're not satisfied with our coaching or consulting services, contact us within 7 days
- We'll work with you to resolve any issues or provide alternative solutions
- Refunds are evaluated on a case-by-case basis
- Completed sessions are generally non-refundable
Live Events & Webinars
Event Refund Policy
- Full refund available up to 48 hours before the event
- 50% refund available 24-48 hours before the event
- No refunds within 24 hours of the event start time
- If we cancel an event, full refunds will be provided
Refund Exclusions
The following are not eligible for refunds:
- Digital products downloaded or accessed after 30 days
- Services where work has been completed and delivered
- Third-party products or services purchased through our platform
- Purchases made with fraudulent payment methods
- Violations of our terms of service
How to Request a Refund
- Contact our support team at support@marsaletech.com
- Include your order number and reason for the refund request
- Provide any relevant details about your experience with the product or service
- Allow 3-5 business days for our team to review your request
- If approved, refunds will be processed within 5-10 business days
Processing Fees
Please note that payment processing fees (typically 2.9% + $0.30 per transaction) are non-refundable and may be deducted from your refund amount. This is due to fees charged by payment processors like Stripe and PayPal.
Dispute Resolution
If you're not satisfied with our refund decision, you may escalate the matter by contacting our management team. We're committed to finding fair solutions for all parties involved.
Policy Updates
This refund policy may be updated from time to time. Changes will be posted on this page with the effective date. Continued use of our services after policy changes constitutes acceptance of the new terms.